Terms of Service

1. Agreement and who we are

Hollerly is operated by Suff Digital (“Hollerly”, “we”, “us” or “our”). By creating an account, starting a trial, clicking to accept, or using the website, dashboard, API or MCP server (together, the “Service”), you agree to these Terms.

If you use the Service for a company or other organization, you confirm that you have authority to bind it, and “you” means that organization and its authorized users. If you do not agree, do not use the Service.

2. Eligibility and business use

• You must be at least 18 years old and able to form a binding contract.
• The Service is for business and professional use only. You are not a consumer when you use it, and you must not use it for personal, family or household purposes.
• You must not use the Service if you are barred from doing so under the laws of any applicable country, including sanctions and export laws.

3. The service

Hollerly is a cloud tool that helps you run LinkedIn and email outreach. Depending on your plan, it can:

• Run a real browser session for each LinkedIn account you connect, on our cloud servers and through a dedicated proxy IP address in your country, to visit profiles, send connection requests and messages, and like, follow and endorse, on your instructions.
• Send email sequences from your own Gmail, Outlook or Microsoft 365 mailbox (via OAuth) or any SMTP mailbox, read replies, add unsubscribe links and List-Unsubscribe headers, and track opens with a pixel when you turn that on.
• Use AI models to build an ideal customer profile from your website, score leads, research companies, write messages, tag replies and draft answers.
• Import leads from LinkedIn searches, Sales Navigator searches, post engagers and CSV files, and find, verify and enrich email addresses and company data.
• Provide a unified inbox, pipeline, tasks, CRM sync (HubSpot, Pipedrive), Slack alerts, webhooks, a public API and an MCP server, client report links, team seats with roles, referral tracking, and LinkedIn post scheduling through LinkedIn’s official API.

Hollerly is not affiliated with, endorsed by or sponsored by LinkedIn Corporation, Google, Microsoft or any other platform we connect to. Features differ by plan and may change as described in section 22.

4. Accounts and security

• Give accurate information when you sign up and keep it up to date.
• You are responsible for everything that happens under your account, including actions by team members you invite and anyone using your API keys. Assign roles (admin, member, viewer) with care.
• Keep your sign-in links, passwords and API keys confidential. Tell us right away at hello@hollerlyai.com if you suspect unauthorized access.
• Only connect LinkedIn accounts, mailboxes and other accounts that you own or are expressly authorized to use. When you give us a LinkedIn session cookie, login details or mailbox access, you authorize us to use them to operate the Service for you. We encrypt these credentials and delete them when you disconnect the account, as described in our Privacy Policy.
• One person or organization may not open multiple trials or accounts to avoid limits or fees.

5. Plans, trial and billing

Plans

We currently offer Starter at $19, Pro at $49 and Agency at $69 per month, in US dollars. The features and limits of each plan, including email finder credits, are shown on our pricing page. Credits reset each calendar month and do not roll over.

Free trial

New accounts may start a 7-day free trial. No payment card is needed to start it. When the trial ends, paid features stop unless you choose a plan. We may limit trials to one per person or organization and may change or end trial offers at any time.

Paddle is our reseller

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Your purchase is also subject to Paddle’s buyer terms, and Paddle processes your payment details. We do not see or store your full card number.

Renewals and taxes

• Subscriptions renew automatically at the end of each billing period at the then-current price, and Paddle charges your payment method on file, until you cancel.
• Prices exclude taxes. Paddle calculates and collects any sales tax, VAT or GST due.
• We may change prices. We will tell you at least 30 days before a change affects you, and it takes effect at your next renewal. If you do not agree, cancel before then.
• Upgrades take effect right away and may be prorated by Paddle. Downgrades take effect at the next renewal, and you may lose features, seats, accounts or data that the lower plan does not support.
• If a payment fails, we may suspend paid features until it succeeds.

6. Cancellation and refunds

• You can cancel at any time from Settings, Billing in your dashboard. Cancellation stops future renewals. You keep access until the end of the period you already paid for.
• Fees are non-refundable, and we do not give refunds or credits for partial months, unused credits or unused seats, except where the law requires otherwise.
• Refund requests are handled by Paddle as Merchant of Record. You can request one through the link in your Paddle receipt or at paddle.net, and you may also email us at hello@hollerlyai.com so we can help.
• A restriction or ban of your LinkedIn or email account by that platform is not a reason for a refund (see section 8).

7. License and restrictions

Subject to these Terms and payment of fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable and revocable right to use the Service for your internal business purposes during your subscription. We and our licensors keep all rights in the Service, including the software, design, models, templates and the Hollerly name and logo. You must not:

• copy, modify, resell, rent, sublicense or offer the Service to others as a standalone service, except Agency plan client reporting as intended;
• reverse engineer, decompile or try to get the source code, except where the law expressly allows it;
• get around or disable usage limits, safety caps, rate limits or security controls;
• access the Service by automated means other than our documented API and MCP server;
• use the Service to build a competing product, or to benchmark it for publication without our written consent;
• break the Acceptable Use Policy.

8. Your use of LinkedIn, Gmail, Outlook and other platforms

Please read this section carefully. It explains a real risk that you take on by using Hollerly.

LinkedIn

• LinkedIn’s User Agreement prohibits the use of third-party software, bots, browser extensions and other tools that automate activity on LinkedIn. Using Hollerly to automate actions on your LinkedIn account is likely to breach that agreement.
• As a result, LinkedIn may at any time warn you, ask you to verify your identity, limit features, restrict, suspend or permanently close your LinkedIn account, or take other action against you. This can happen even if you stay within our default limits. No tool, setting or limit can make automation safe from enforcement.
• By connecting a LinkedIn account, you confirm that you understand this risk, that you choose to accept it, and that you alone are responsible for your relationship with LinkedIn, including the volume, timing, targeting and content of the activity you set up.
• To the fullest extent the law allows, Hollerly is not liable for any restriction, suspension, closure or loss of your LinkedIn account, or for any loss of connections, content, data, reputation, business or opportunities that results from it. Such action is not a defect in the Service and does not entitle you to a refund.
• Our safety features (daily and weekly caps, warm-up, working hours, random delays, automatic pauses, one dedicated IP per account) are designed to reduce risk, not to remove it.
• If you use a Sales Navigator, Recruiter or other paid LinkedIn product, its separate terms also apply to you. LinkedIn post scheduling uses LinkedIn’s official API and is subject to LinkedIn’s API terms.

Gmail, Outlook and other mailboxes

• Email is sent from your own mailbox under your name. Google’s, Microsoft’s or your email host’s terms and sending policies apply to you, including their rules on bulk and unsolicited email.
• Your provider may limit, suspend or close your mailbox, and recipients’ providers may filter or block your messages. You accept that risk. We are not liable for any such action or for lost deliverability or sender reputation.

All platforms

You must comply with the terms of every platform you connect. We may pause, limit or stop actions for any connected account if we believe it is needed to protect you, recipients, the platform or the Service.

9. Outreach laws and your role as sender

You are the sender of every message and email sent through your account, and the controller of the personal data of the people you contact. Hollerly is a tool that acts on your instructions. You are solely responsible for making sure your outreach is lawful, including under:

• the US CAN-SPAM Act and state laws;
• the EU and UK GDPR, the UK Privacy and Electronic Communications Regulations (PECR) and the EU ePrivacy rules;
• Canada’s Anti-Spam Legislation (CASL);
• the CCPA/CPRA and other US state privacy laws, Australia’s Spam Act, and similar laws wherever your recipients are.

In particular, you agree to:

• have a lawful basis (such as legitimate interests or consent, where required) for collecting, enriching and contacting each person;
• give people the information about your processing that the law requires, and respond to their rights requests;
• identify yourself accurately, use honest subject lines and content, and include a valid physical postal address in commercial email where required;
• honor opt-outs promptly and within the time the law requires (for example, 10 business days under CAN-SPAM). Keep unsubscribe links on, and keep your do-not-contact list current;
• not contact people you know, or should know, do not want to hear from you.

Unsubscribe links, List-Unsubscribe headers and the do-not-contact list are tools to help you comply. They do not make your outreach compliant on their own. We do not give legal advice. Speak to your own adviser about your obligations.

10. Acceptable use

Your use of the Service must follow our Acceptable Use Policy, which bans spam, harassment, deceptive or impersonating messages, scraping and resale of data, malware and phishing, sensitive-category targeting and other misuse. We may update it from time to time.

11. AI features and output

• The Service uses third-party AI models, currently from Anthropic and OpenAI, to generate messages, emails, reply drafts, tags, lead scores, company research and ideal customer profiles (“Output”).
• AI can be wrong. Output may be inaccurate, incomplete, out of date, inappropriate or similar to output given to others. It may misstate facts about a person or company.
• You are responsible for reviewing Output before it is sent and for everything sent from your accounts, including messages sent by automated steps and by the opt-in AI reply agent. Use the approval step, templates and settings to keep control.
• Do not rely on Output, lead scores or reply tags as the sole basis for decisions with legal or similarly significant effects on a person.
• As between you and us, and to the extent the law allows, you own the Output generated for you. We do not use your Customer Data or Output to train AI models. We use our AI providers’ business APIs, under terms that do not allow them to train their models on that data.

12. Your data

• “Customer Data” means data you or your users put into the Service, or that the Service collects on your instructions, including leads, contact details, messages, replies, templates, notes and settings. You own your Customer Data.
• You grant us a worldwide, non-exclusive license to host, copy, process, transmit and display Customer Data only as needed to provide, secure, support and improve the Service, and as described in our Privacy Policy.
• You confirm that you have all rights, notices and lawful bases needed for us to process Customer Data, and that it does not break any law or third party’s rights.
• We may use aggregated, de-identified data about how the Service is used (for example acceptance rates across all accounts) to run and improve the Service and to publish research, as long as it does not identify you, your users or your contacts.
• While your account is active, you can get your data through the API on plans that include it, or by asking us at hello@hollerlyai.com. After your account closes, we delete Customer Data as described in section 18 and the Privacy Policy.

13. Data processing addendum

When we process personal data in Customer Data on your behalf, we do so as your processor (or service provider), and you are the controller (or business). The Data Processing Addendum in our Privacy Policy forms part of these Terms and applies automatically, without signature. It includes the EU Standard Contractual Clauses and the UK Addendum where they are needed for transfers. If you need a countersigned copy, email hello@hollerlyai.com.

14. Third-party services and integrations

• The Service relies on and connects to third-party services, such as LinkedIn, Google, Microsoft, SMTP hosts, HubSpot, Pipedrive, Slack, Zapier, Make, Calendly, Cal.com, Hunter.io and AI providers. We do not control them and are not responsible for their availability, accuracy, changes or actions.
• When you turn on an integration or webhook, you instruct us to send the relevant Customer Data to it. That provider’s terms and privacy policy govern its handling of the data.
• Third parties may change or remove features, APIs or access that the Service depends on. If that happens, we may change or remove the affected features without liability.

15. API, MCP server and webhooks

• API and MCP access is available on plans that include it. Keep keys secret, rotate them if they leak, and give AI agents and other tools only the access they need. You are responsible for every call made with your keys, including actions taken by an AI agent you connect.
• Follow our API documentation and the rate limits we set. Do not use the API to get around plan limits or LinkedIn and email safety caps.
• We may change, version or retire API endpoints and MCP tools. We will try to give reasonable notice of breaking changes, except where a change is needed for security or legal reasons.
• We may throttle, suspend or revoke API access that harms the Service or other customers, or that breaks these Terms.
• Webhook endpoints you set up must be under your control, and you are responsible for securing the data they receive.

16. Beta features

We may offer features labeled beta, preview, early access or similar. They are provided as is, may be changed or removed at any time, may be less reliable, and are excluded from any commitments we make about the Service. Use them at your own risk.

17. Feedback

If you send us ideas or feedback, we may use them freely without any obligation to you.

18. Suspension and termination

• You may stop using the Service and cancel your subscription at any time. To delete your account and data, email hello@hollerlyai.com.
• We may suspend or limit your account, specific features or specific connected accounts, with or without notice, if we reasonably believe that you broke these Terms or the Acceptable Use Policy, that your use creates legal, security or reputational risk, that we have received valid abuse complaints, that your payment failed, or that the law requires it.
• We may end these Terms or your account for material or repeated breach, or for any reason with 30 days’ notice. If we end it without cause, we will refund prepaid fees for the unused period through Paddle.
• When your account ends, your right to use the Service ends, we disconnect your LinkedIn and email accounts and delete their stored credentials, and we delete or anonymize Customer Data within the time set out in our Privacy Policy, except where we must keep it by law. Please export anything you need before then.
• Sections that by their nature should survive (including 6, 8, 9, 11, 12, 13 and 19 to 25) survive termination.

19. Disclaimers

To the fullest extent the law allows, the Service and all Output are provided “as is” and “as available”, without warranties of any kind, whether express, implied or statutory, including warranties of merchantability, fitness for a particular purpose, title and non-infringement.

We do not promise that the Service will be uninterrupted, error free or secure, that any LinkedIn, email or other account will not be restricted, that messages will be delivered, accepted or answered, that email addresses or enrichment data are accurate, or that the Service will produce any particular result, such as leads, meetings or revenue.

20. Limitation of liability

To the fullest extent the law allows: (a) neither party is liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, revenue, business, goodwill, data or accounts (including any LinkedIn or email account), even if told they were possible; and (b) our total liability arising out of or relating to these Terms or the Service, whatever the theory of liability, will not exceed the fees you paid for the Service in the 12 months before the event giving rise to the claim. If you have paid nothing, our total liability is limited to US $50.

These limits do not apply to liability that cannot be limited by law, such as liability for fraud, or for death or personal injury caused by negligence, or to your obligations under section 21 and your payment obligations.

21. Indemnity

You will defend, indemnify and hold harmless Suff Digital, Hollerly and their owners, staff and contractors from and against any claims, damages, fines, penalties, losses, costs and expenses (including reasonable legal fees) arising out of or relating to: your Customer Data; your outreach and the messages sent from your accounts; your breach of these Terms, the Acceptable Use Policy or any law, including privacy, anti-spam and marketing laws; your breach of LinkedIn’s, Google’s, Microsoft’s or any other platform’s terms; or a claim by anyone you contacted through the Service. We will tell you promptly about any such claim and let you control its defense, but you may not settle a claim that imposes obligations on us without our written consent.

22. Changes to the service and these terms

• We regularly improve the Service and may add, change or remove features. If we remove a major paid feature you rely on, you may cancel and ask for a prorated refund of prepaid fees.
• We may update these Terms. For material changes, we will tell you by email or in the dashboard at least 30 days before they take effect, unless the change is required by law or for security. The “Last updated” date above shows the current version. If you keep using the Service after changes take effect, you accept them. If you do not agree, cancel before they take effect.

23. Governing law and disputes

• These Terms are governed by the laws of the United States and of the state in which Suff Digital is organized, without regard to its conflict of law rules.
• Before starting any formal proceedings, please contact us at hello@hollerlyai.com and give us 30 days to try to resolve the dispute informally.
• If it is not resolved, the state and federal courts located in that state have exclusive jurisdiction, and each party agrees to their jurisdiction. Either party may seek urgent injunctive relief in any competent court.
• To the extent the law allows, claims must be brought individually and not as a plaintiff or class member in any class or representative action.
• The United Nations Convention on Contracts for the International Sale of Goods does not apply.

24. Notices

We may send notices to the email address on your account or show them in the dashboard. Notices are received when sent. You can send notices to us at hello@hollerlyai.com. Legal notices sent by email should have “Legal notice” in the subject line.

25. General terms

• These Terms, with the Privacy Policy (including the Data Processing Addendum) and the Acceptable Use Policy, are the entire agreement between us about the Service.
• If any part is found unenforceable, it will be enforced to the maximum extent allowed and the rest stays in effect.
• Not enforcing a right is not a waiver of it.
• You may not assign these Terms without our written consent. We may assign them to an affiliate or in connection with a merger, acquisition, reorganization or sale of assets.
• Neither party is liable for delays or failures caused by events beyond its reasonable control, including third-party platform changes and outages.
• The parties are independent contractors. Nothing creates a partnership, agency or employment relationship.
• There are no third-party beneficiaries of these Terms.
• Headings are for convenience only. “Including” means “including without limitation”.

26. Contact

Hollerly, operated by Suff Digital. Email hello@hollerlyai.com.