Last updated: October 3, 2026
Refund Policy
This policy explains how cancellations and refunds work for Hollerly subscriptions. It forms part of our Terms of Service. Payments are processed by Paddle.com, our Merchant of Record, which handles billing, receipts and refunds.
1. Free trial
- Every plan starts with a 7-day free trial. You can cancel at any time during the trial and you will not be charged.
2. Cancelling
- You can cancel at any time from Settings, Billing in your dashboard. Cancellation stops future renewals.
- You keep access until the end of the billing period you already paid for.
3. Refunds
- Subscription fees are generally non-refundable, and we do not give refunds for partial months, unused credits or unused seats, except where this policy, our Terms or the law say otherwise.
- If you were charged in error, charged after cancelling, or the Service did not work as described, email us within 14 days of the charge and we will refund it.
- Consumers keep any statutory rights to cancel and receive a refund that apply in their country.
- A restriction or ban of your LinkedIn or email account by that platform is not a reason for a refund.
4. Plan changes
- Upgrades take effect immediately and you pay the prorated difference for the rest of the billing period.
- Downgrades take effect immediately and the unused part of your current plan is credited toward future payments.
5. How to request a refund
- Email support@hollerlyai.com with the email address on your account, or use the link in your Paddle receipt or at paddle.net.
- Approved refunds are issued by Paddle to your original payment method, usually within 5 to 10 business days.