My campaign isn't sending

Check these in order. Most campaigns that seem stuck are waiting on purpose.

1. Is the campaign started?

Open the campaign. If you see Start campaign, it isn't running yet. You must approve five sample messages first. See Approve the first five, then start. A paused campaign shows Resume.

2. Is your plan active?

If the header says "Trial ended" or you see "Nothing will send until you pick a plan", choose a plan under Settings, Billing.

3. Is LinkedIn connected and healthy?

Look at Settings, Channels & safety. The account should say connected. Fix these if you see them:

• needs code: see LinkedIn needs a verification code.
• paused or safety pause: a safety pause lifts by itself after 24 hours. See Health score and auto-pause.
• error, or the account is missing: reconnect it.

4. Is it inside working hours?

Nothing runs outside your working hours and days. Messages can also wait for the prospect's working hours. Check the times and timezone in Safety limits.

5. Have you hit a limit?

Daily and weekly invite limits, the new-account warm-up (10, then 15 invites a day) and Starter's 300 invites a month all hold steps back until the next day, week or month.

6. Does the campaign have leads that can move?

• Leads still importing appear within a few minutes.
• Messages and endorsements only go to people who accepted your invite, after the delay you set.
• Email steps need a connected mailbox and an address for each lead.
• Leads on your do-not-contact list are skipped.

7. Are steps waiting on delays?

A lead that just accepted waits the days after accept you set before the next message. Open the lead to see its timeline.

Still nothing after a full working day? Email support@hollerlyai.com with the campaign name.