A reply wasn't detected

How replies are found

• LinkedIn: Hollerly checks each connected account for new messages about every 20 minutes. Checks pause while an account is on a safety pause or needs a code.
• Email: Hollerly checks your mailbox's inbox about every 20 minutes, looking only at messages from leads you emailed.

So a reply can take up to about 20 minutes to appear, longer if the account is paused.

Common reasons a reply is missed

• The LinkedIn account isn't connected. If it shows needs code, error or paused, replies wait until it's back. See My campaign isn't sending.
• The mailbox needs reconnecting. If your mailbox shows an error, reconnect it under Settings.
• The reply was filtered out of the inbox. Hollerly only reads the inbox folder. If a mail rule moved the reply to another folder or label, or it went to spam, it won't be seen. Move it back to the inbox.
• They replied from a different address than the one you emailed. Hollerly matches replies by the lead's email address.
• They replied somewhere else, such as a comment on your post, InMail or a different LinkedIn conversation.

Stop the sequence by hand

If a lead answered and Hollerly hasn't caught it, stop their sequence so they don't get a follow-up:

• Click skip next to the lead in the campaign's lead table, or
• Add them to the do-not-contact list from their lead page if they asked you to stop.

If replies are missing regularly, email support@hollerlyai.com with the lead's name and campaign.